All staff must complete the Care Certificate as part of their induction. 1 to 1 Care has implemented the Care Certificate developed by Skills for Care, Health Education England and Skills for Health.
The Care Certificate comprises 15 separate modules called standards that cover all aspects of personal care:
- Understand your role
- Your personal development
- Duty of Care
- Equality and Diversity
- Work in a person-centred way
- Privacy and Dignity
- Fluids and nutrition
- Awareness of mental health, dementia and learning disabilities
- Safeguarding Adults
- Safeguarding children
- Basic life support
- Health and safety
- Movement and Handling
- Infection prevention and control
As new staff are working through the care certificate they will receive hands on training, support and mentoring from our senior team in the community. Their development is closely monitored and only when the senior team are confident in the new team member will they start to be allowed to support adults on their own in a structured manner.
Staff supervisions and spot checks will be more frequent for new staff to ensure training is being adhered to and best standards of personal care are being applied and developed.
We revisit all the modules in more depth and ensure all training is kept current taking account of legislation changes and best practice. A personal development plan is created for each member of staff and all staff are encouraged and supported to continually develop and refresh their skills. We have developed a significant number of additional training modules some quite specialist which are available to all staff. In addition we undertake specialist training for our NHS Clients that covers eye drops, compression stockings, ted stockings, warfarin and compromised swallow.
When new staff have settled in, usually around 6 months we will offer the opportunity to develop formal qualifications which currently involves an NVQ 2 and NVQ 3 in Health & Social Care.